Refund Policy
1.Introduction
- Introduction: We strive to provide high-quality software and services. If you are not satisfied with our SaaS product, our refund policy is designed to offer a fair resolution.
2. Free Trials and Demos
- Free Trial: We offer a 14-day free trial of our software. During this period, you can evaluate the features and performance of our service without any financial commitment.
- Demo: You can request a demo before subscribing to understand the functionalities and determine if it meets your needs.
3. Refund Eligibility
- Initial Subscription Period: You are eligible for a full refund if you request it within 7 days of the initial subscription start date. This applies to both monthly and annual plans.
- Renewal Period: Refunds are not available for subscription renewals. You can cancel your subscription at any time to prevent future charges, but no refunds will be issued for unused portions of the current subscription period.
4. Requesting a Refund
- How to Request: To request a refund, please contact our support team at support@elevatease.com within 7 days of your initial subscription. Provide your account details and the reason for the refund request.
- Processing Time: Refund requests will be processed within 30 business days. We will notify you once your request has been reviewed and approved.
5. Conditions for Refunds
- Service Issues: If you experience technical issues or service interruptions that impact your use of the software, please contact our support team. We will work to resolve these issues, and if they cannot be resolved, you may be eligible for a refund.
- Usage Limits: If you have used the service extensively, a refund may be subject to evaluation based on your usage and the impact of any issues experienced.
6. Non-Refundable Items
- Custom Add-Ons: Charges for custom add-ons, integrations, or modifications to the standard service are non-refundable.
- Third-Party Services: Fees for third-party services or integrations are also non-refundable.
7. Cancellations
- Subscription Cancellations: You can cancel your subscription at any time through your account settings or by contacting our support team. No refunds will be issued for the remaining term of the subscription period after cancellation.
8. Refund Method
- Issuance: Refunds will be issued to the original payment method used for the subscription. If the original payment method is unavailable, refunds will be processed as store credit.
- Processing Time: Refunds may take 5 to 7 business days to appear in your account, depending on your payment provider.
9. Dispute Resolution
- Resolution Process: If you have any disputes or concerns regarding our refund policy, please contact us directly. We are committed to working with you to reach a satisfactory resolution.
10. Policy Changes
- Updates: We may update this refund policy from time to time. Any changes will be communicated through our website or directly via email to affected customers.
